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Opioid Addiction Treatment ECHO:  FAQ

How do I participate in a teleECHO clinic?
  • To be able to join a teleECHO clinic, participants must install Zoom (free of charge) on their computer or mobile device. Please check your audio and computer webcam prior to the first session.  We would like all participants to keep their webcams turned on during the sessions. Call 505-750-4897 for technical support.
  • In general, we would prefer participants not to phone in because being able to see everybody helps facilitate a supportive learning community. However, we can make exceptions on a case-by-case basis for individuals who do not have internet access.
Who is eligible to participate in the Opioid Addiction Treatment ECHO?
  • Any member of a primary care team from a HRSA-funded health center. Priority will be  given to health centers which received HRSA’s Substance Abuse Service Expansion (SASE) award.  To see if your health center received SASE funding, click here.
What is required in order to obtain the “certificate of completion of training in opioid use disorder treatment” from the American Society of Addiction Medicine (ASAM) and the ECHO Institute?
  • To earn a certificate, an individual is required to: 1) Participate in at least 12 teleECHO sessions, 2) present at least 2 patient cases for discussion, and 3) complete the brief surveys—one before you attend any session and one after each of the 12 sessions. (You also earn CME/CEU/CNE credits by completing the 12 post-session surveys.)
  • Certificates are available to all healthcare disciplines, including prescribing providers, nurses, pharmacists, community health workers, medical assistants, counselors, social workers, and other behavioral health providers.
Do I have to register to attend a teleECHO clinic?
  • Yes.
Is participation limited?
  • Yes. We cap participation for each of the 5 teleECHO clinics at 30 people and currently most clinics are at capacity.  We encourage you to Register Now to be added to the waitlist so that we can serve you as soon as possible.  We cap participation to keep our teleECHO clinics interactive and to give participants an opportunity to get to know each other and to form a learning community.
Can staff from my health center register as a group?
  • No, individuals must register separately.
Can staff from my health center connect to a teleECHO session as a group?
  • As long as everybody is registered and not waitlisted, you can connect as a group.
Do I need to attend every session?
  • No, but we encourage continuous participation for 12 sessions so that you hear the entire curriculum. Because there will be a waiting list, if you have long gaps in participation, we will contact you to inquire if you are still participating, so that we can bring in another participant if you no longer plan to attend. After a person misses 2 sessions in a row, we will email to see if/when you plan to continue. In general, after a person misses 3 sessions in a row, his/her status will be changed to inactive and this spot will be offered to the next person on the waitlist.
How long can I participate in a teleECHO clinic?
  • For any teleECHO clinic with a waitlist, we will graduate individuals who’ve had the opportunity to attend 12 sessions. Once we’ve made it through the waitlist, we will re-invite inactive individuals to see if they’d like to participate again.
For any teleECHO clinic without a waitlist, you can participate for as many teleECHO sessions as you like.  After attending 12 sessions, you are eligible to receive a Certificate of Training Completion from the ECHO Institute and the American Society of Addiction Medicine.
  • During the first 30 minutes or so, one of the specialist at the “hub” leads a didactic presentation. For more information on curriculum topics for these presentations, click here:  The curriculum for the didactics will repeat every 12 sessions (or every 6 months).
  • The remaining 90 minutes is dedicated to patient case presentations.
What is involved in presenting a patient case during a teleECHO clinic?
  • Participants submit patient cases several days before the teleECHO clinic using a standard case template.
  • During the teleECHO clinic, the participant who submits the case gives an oral case presentation, in a de-identified form.
  • Clarifying questions are solicited from other participants, then from specialists at the hub.
  • The facilitator invites recommendations and suggestions and facilitates a discussion about the teaching points raised by the presented case.
  • Recommendations are summarized and transmitted to the presenters electronically or via fax.
  • Any primary care team member may present a case, and we encourage presentations by all non-medical team members including Community Health Workers (CHWs) and Medical Assistants (MAs).
Do I have to attend the full 2 hours?
  • We strongly encourage participants to attend the full 2-hour teleECHO clinic. Because participation in each teleECHO session is capped, if you’re not able to participate for the full 2 hours, it’s better to leave that spot for another person.
If I’m not able to attend at the time of the teleECHO session, can I watch a video of the session later? 
  • We will record the didactic portion of each teleECHO session (~30 minutes), but, for privacy reasons, we will not record the case presentation portion (~90 minutes). The didactic videos will be made available on the Virtual Learning Community.
Can I attend more than one teleECHO clinic?
  • Yes, we strongly encourage all primary care team members to attend the Interdisciplinary TeleECHO Clinic; and we encourage community health workers, medical assistants, counselors, social workers, and psychologists to attend the teleECHO clinic especially designed for them.
For the interdisciplinary teleECHO clinic, do I have to remain with the same hub that I originally signed up for?
  • We recommend that participants stay with one hub so that a mentoring relationship can form between the hub specialists and the participant, and so participants can get to know each other and form a supportive learning community. On the other hand, participants are allowed to move between hubs, if needed; email to change your hub.
Do all participants from a health center have to be participate with the same hub?
  • No.
Will additional hubs, with different schedules, be added over time?
  • We hope to expand our capacity slowly over time. Please check the scheduled offerings periodically for updates.
 If I participate in a teleECHO clinic, I’m not spending time with my patients.  How can my health center afford this?
  • According to Tonya Bowers, acting associate administrator of HRSA’s Bureau of Primary Health Care, health centers may use grants awarded by HRSA under Section 330 of the Public Health Services Act to support staff participation in ongoing educational and telementoring programs, such as these opioid teleECHO clinics.
  • Other advantages to you and your health center:
    • participation in this teleECHO program can help you stay up to date on the latest evidence and best practices in treating patient who have opioid use disorder.
    • The community of learners on a teleECHO clinic often starts to feel like a supportive social and professional group, and this can help decrease isolation and provide support and encouragement.
    • You can earn free CME/CEUs from your desk.
    • Participants in teleECHO clinics report that it increases their job satisfaction.
    • The new skills you will learn will allow you to help your patients and your community with a very devastating, life-threatening disease.
I tried to attend the December 6 introductory session, but was not able to connect.  Why not?
  • We had more demand than anticipated, and unfortunately our system stopped allowing new participants after we reached 200.
I was not able to attend the December 6 introductory session.  Was it recorded?
  • Yes, you can find the video here.
Do you have a question that was not answered?  

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Contact us: 505-925-2406            

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under contract number HHSH250201600015C. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government