Move knowledge, not people...

Project ECHO is committed to addressing the needs
of the most vulnerable populations by equipping communities with
the right knowledge, at the right place, at the right time.

How It Works

What if everyone could get the high-quality services they need, from local people they know and trust?

Here at the ECHO Institute, in Albuquerque, NM, we train our partners in the ECHO Model™ to help them pursue their missions. People and organizations from all over the world are leveraging the ECHO Model to scale their own social initiatives in fields like healthcare, education, and social justice.

Using proven adult learning techniques and interactive video technology, the ECHO Model™ connects groups of community providers with specialists at centers of excellence in regular real-time collaborative sessions. The sessions, designed around case-based learning and mentorship, help local workers gain the expertise required to provide needed services. Providers gain skills and confidence; specialists learn new approaches for applying their knowledge across diverse cultural and geographical contexts. As the capacity of the local workforce increases, lives improve.

Our Story

Project ECHO was launched in 2003 as a healthcare initiative before expanding into other domains. It grew out of one doctor’s vision. Sanjeev Arora, M.D., a liver disease specialist at the University of New Mexico Health Sciences Center in Albuquerque, was frustrated that he could serve only a fraction of the hepatitis C patients in the state. He wanted to serve as many patients with hepatitis C as possible, so he created a free, educational model and mentored community providers across New Mexico in how to treat the condition.

A study published in the New England Journal of Medicine found that hepatitis C care provided by Project ECHO trained community providers was as good as care provided by specialists at a university.

The ECHO model is not traditional “telemedicine” where the specialist assumes care of the patient, but is instead telementoring, a guided practice model where the participating clinician retains responsibility for managing the patient.

Principles of the ECHO Model


Amplification - Use Technology
to leverage scarce resources


Share Best practices to reduce disparity.


Case-based learning
to master complexity


Web-based Database to
Monitor Outcomes

When all the principles are applied, a learning community in which
All Teach and All Learn
comes together

Our Funders

We are very grateful for the support and partnership of our funders.


Our Team

Senior Leadership

Sanjeev Arora, MD, Founder and Director

Senior Associate Directors

Joanna Katzman, MD, MPSH

Bruce Baird Struminger, MD, MA, FACP

Karla Thornton, MD, MPH

Associate Directors

Martin Kistin, MD

Affiliated Faculty

Matthew Bouchonville, MD
George Comerci, Jr., MD, FACP
Paulina Deming, PharmD, PhC
Daniel Duhigg, DO, MBA
Fredrick Hashimoto, MD
Michelle Iandiorio, MD
Miriam Komaromy, MD
William K. Szaroletta, PE

Senior Executives

Oliver Bogler, PhD
Chief Operating Officer

Elizabeth Clewett, PhD
Director of Replication Initiatives

Lynn Waln, BS
Chief Administrative Officer


Summers Kalishman, PhD
Director of Evaluation

Justyna La Pay, BSc
Director of ECHO Digital Business

Jonathan Wolfe, PhD
Director, Information Technology

7 Values Guide Everything We Do

The Values of ECHO Institute

Service to the underserved: committing our efforts to building "a better society, one that is more just and more loving"(1)

Trust and respect: working from a place where we give the best of ourselves, we assume the best of others, and we communicate openly, honestly, and with regard for others

Excellence and accountability: maximizing our individual and organizational potential, contributing to the best of our ability, seeking to be better, and owning our mistakes.

Joy of work: nurturing an environment that allows us each to do what we do best and balance our energy

Demonopolize knowledge: sharing resources, knowledge, time and talents freely across the organization, the movement, and the world

Teamwork: recognizing that achieving our ambitions requires collective contribution and collaborative effort and cultivating a culture where we support each other, pitch in, and work together

Innovation and learning: fostering continuous evolution and new creative ideas that have the power to change the world through learning and experimentation

(1) Robert K. Greenleaf, "The Servant as Leader"

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“Collaboration is at the heart of Project ECHO.”

Sanjeev Arora, MD | Founder

ECHO Institute is at the University of New Mexico's Health Science Center
© University of New Mexico
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